Frequently Asked Questions
Everything you need to know about your fitness journey with Flex.
How much does shipping cost for heavy equipment?
Shipping rates are calculated at checkout based on the weight of the items and your delivery location. We offer competitive freight rates for large items like power racks and treadmills.
Do you offer professional assembly services?
Yes, we provide professional on-site assembly services for gym fit-outs and large home equipment in select metropolitan areas. Please contact our support team to book a technician.
What is your return policy on fitness gear?
We offer a 30-day return policy for most unused items in their original packaging. Please note that for hygiene reasons, certain accessories and wearable items cannot be returned once opened.
Does my equipment come with a warranty?
All Flex Fitness products come with a standard manufacturer's warranty. Structural steel frames typically feature a lifetime warranty, while moving parts and electronics are covered for 1–5 years depending on the model.
Can I pay for my order using installments?
Absolutely. We support various Buy Now, Pay Later options including Afterpay and ZipMoney, allowing you to upgrade your home gym today and pay over time.
Can I visit a showroom to test the equipment?
Yes, we have physical showroom locations where you can test our range of benches, bars, and cardio machines before making a purchase. Check our 'Locations' page for the nearest branch.